1.What you can report
Offensive or hateful content, false information about a person, content published without the family's consent, private information about living people, spam, or copyright violations.
2.How to report
Use the Contact page and choose 'Report content', including the address of the memorial and a short description. A reporting button on each memorial will be added soon.
3.How we review
Our moderation team reviews reports in the order received, usually within 72 hours, and faster for urgent issues. We may contact the memorial owner for clarification.
4.Possible actions
Depending on the case, we may leave the content unchanged, ask the owner to edit it, hide it temporarily, remove it, or suspend an account. We keep a record of every decision.
5.Disputes between family members
When relatives disagree about a memorial, we try to find a respectful solution, and may limit visibility while the situation is clarified.
Dispute a memorial
Family members and other people concerned can ask us to correct, transfer or remove a memorial.
Open the dispute form